#1 Shipping within India
We ship orders within 2 working days of receiving them. Our working days are Monday to Saturday, excluding public holidays. Orders received on Sunday or holidays are dispatched the following Monday or the next working day.
• In case you've ordered more than 5 pieces of the same product OR if the item ordered is marked under pre-order or in production, it may take longer to process your order.
• During busy periods such as holidays or unforeseen circumstances, there may be a delay in processing your order.
• For items not in stock, it could take 2-6 weeks for the item to be dispatched.
In all of these cases, we will keep you informed via email or call.
We are shipping pan-India and aim to get your orders delivered within 4-12 working days depends on the pincode. However, services may be affected in some parts of the country, resulting in a delay. Please bear with us during this time.
#2 International Shipping.
Available only in India at present and soon, international shipping will be enabled
#3 Returns, refunds & more
Before you return a b4brain product, please take a moment to understand how our products are made. All our products are handcrafted by traditional artisans in India, resulting in each product being unique and slightly different from the others. The wood grain you see on some products is natural and a sign of the beautiful texture of the product, not a blemish.
That said, if you change your mind about an order you placed or by chance, receive a damaged product, we are happy to help you.
3.1 Cancellation Policy
In case you want to cancel an order, please email to email@example.com or call us on +91 8129991818 within 24 hours of placing the order or before the order is shipped out. If you place a cancellation request after 24 hours of ordering the product, cancellation charges equivalent to 2 way shipping will be applicable as mentioned in refund policy except in case of faulty products.
b4brain toys reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.
If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer's side, any extra costs incurred by us for re-delivery will be claimed from the customer.3
Return & Exchange Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason. :)
If the product is damaged
In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to firstname.lastname@example.org within 3 days of receiving the product. We can offer you replacement, repair, or refund.
• If you choose to get a replacement, we will pick up and replace the product free of cost.
• If you choose to get a refund instead of a replacement for a defective/damaged product, it will be credited to your original method of payment within 7 working days.
• If the product is repairable, we are happy to help you with that at no additional cost. You will need to bear only the cost of shipping the product to us and getting it shipped back to you after repairs are made.
Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use (two weeks or more after purchase), we will not be able to accept a return or offer a refund.
Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 3 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us. We do not offer reverse pickups outside India.
If you didn't like the product
Please write to email@example.com within 3 days of receiving the product. You will need to ship the product(s) back to us to the following address, along with your name and Order ID.
B4brain Labs LLP,
Perumanna, Pantheerankavu P.O., Calicut, Kerala, PIN – 673019, India
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will give you a refund in the form of store credit on b4brain, which must be availed within 6 months of the delivery of the product.